Refund policy
Return & Refund Policy
Thank you so much for purchasing with us at The Modern Hedonist, we are glad you found us. We truly appreciate your business and want to ensure you're fully satisfied with your purchase. If, for any reason, you're not completely happy with your purchase, please review our return and refund policy below, Love Laura x
Return Conditions
To be eligible for a return, your item must be in the same condition as you received it, unused and in its original packaging. The order number and order confirmation email will be required as proof of purchase.
Original packaging – In one piece, free from imperfections. Tamper seals unbroken & in place.
Please note that the following items cannot be returned if:
Essential Oils – If the tamper seal has been broken, we unfortunately cannot accept a return for these items, as they will not be fit for resale. If you have any queries, please contact us on hello@themodernhedonist.co.uk.
Portable Diffuser – If the diffuser has been used in anyway or misuse of the machine is found. Unfortunately, we cannot accept a return under these circumstances, as the machine is then not fit for purpose. If you need assistance with your machine, please see our FAQs for help or contact us at hello@themodernhedonist.co.uk. Any issues you may be experiencing we are here to help; we want you to get the most out of your machine and be thoroughly happy with your purchase.
Return Process
To initiate a return, please email us at hello@themodernhedonist.co.uk We will provide you with instructions on how to process and where to send your return.
Please note: We’re a small business and unfortunately can’t cover return postage costs for unwanted items.
Refunds
Once we receive and inspect your returned item, we will send you an email to confirm its receipt and notify you about the approval process of your refund. We’re happy to offer a refund on unused items returned in their original packaging. Just let us know within 14 days of receiving your order and send the item back to us within 14 days.
If approved, your refund will be processed, and a credit will be applied to your original payment method within 5 to 10 working days. We always aim to refund you as soon as possible, however during busy periods please allow the full-time scale for your refund to be processed back to your account.
Faulty or Damaged Goods
We only replace items if they are defective or damaged (does not include damage caused by misuse). If you need to exchange your item for the same product, please contact us at hello@themodernhedonist.co.uk. Please do so by sending a photo. We’ll arrange a replacement or refund straight away and cover any return postage where needed.
Late or Missing Refunds
If you haven't received your refund yet, first check your bank account again, then contact your credit card company or payment provider. It may take some time before your refund is officially posted. If you've done all of this and you still have not received your refund, please contact us at hello@themodernhedonist.co.uk
Contact Us
If you have any questions about our return & refund policy, please contact us at hello@themodernhedonist.co.uk We value you, and want to ensure that the return process is convenient and efficient for you. If you have any further questions or need assistance with your return, please don't hesitate to reach out to us. We're here to help and to make your experience exceptional from beginning to end.