Refund policy
Return & Refund Policy
Thank you for shopping with The Modern Hedonist.
We genuinely appreciate every order placed with us and want you to feel confident when purchasing from our store. This Return & Refund Policy explains how returns, refunds and exchanges are handled, while also outlining your rights under UK consumer law.
If, for any reason, you are not completely satisfied with your purchase, please read the information below before requesting a return.
If you have any questions at any stage, please don't hesitate to contact us at hello@themodernhedonist.co.uk. We're always happy to help.
Love Laura x
Return Conditions
If you change your mind about your purchase, you have the right to notify us within 14 days of receiving your order that you wish to return it. Once you have notified us, you have a further 14 days to return the item to us.
To be eligible for a return, your item must:
• Be unused and in the same condition as received.
• Be returned in its original packaging.
• Include any accessories, instructions or promotional items supplied with the product.
• Be accompanied by proof of purchase, such as your order confirmation email or order number.
Original packaging should be returned in good condition, with any tamper seals, hygiene seals or protective packaging remaining intact where applicable.
Please note that the following items cannot be returned if:
Essential Oils:
Due to hygiene and product safety reasons, essential oils cannot be returned if they have been opened, used or if the tamper seal has been broken or removed.
This policy helps ensure every customer receives products that are safe, authentic and suitable for use.
If your essential oil arrives damaged, faulty or incorrect, please contact us immediately at hello@themodernhedonist.co.uk and we will arrange a replacement or refund where appropriate.
Portable Diffuser:
Portable diffusers may be returned provided they have not been used beyond the inspection stage, remain in excellent condition and are returned in their original packaging.
Returns cannot be accepted where the diffuser shows signs of misuse, accidental damage, excessive wear or use beyond what would reasonably be expected when inspecting a product before deciding whether to keep it i.e An unused state. Unfortunately, we cannot accept a return under these circumstances, as the machine is then not fit for purpose.
If your diffuser develops a fault or arrives damaged, please contact us as soon as possible. We will always do our best to resolve the issue quickly through either through our FAQ's, replacement or refund where appropriate. contact us at hello@themodernhedonist.co.uk
Digital Products & Wellbeing Library Resources
From time to time, The Modern Hedonist may provide digital products, downloadable guides, educational resources, journals, worksheets or other content through The Wellbeing Library.
Due to the nature of digital products, refunds cannot normally be provided once access has been granted or a download has commenced, unless required by applicable consumer protection legislation or where the digital content is faulty.
All digital resources are supplied for your own personal, non-commercial use and may not be copied, reproduced, distributed, shared, resold or otherwise made available to third parties without our prior written permission.
Subscription Products
Where products are supplied as part of a recurring subscription, you may manage or cancel your subscription before your next scheduled renewal.
Once a subscription order has been processed and dispatched, it will be treated as a standard purchase and this Return & Refund Policy will apply.
Cancellation of a subscription will prevent future orders from being processed but will not automatically refund subscription orders that have already been dispatched.
Gift Cards & Promotional Offers
Unless otherwise required by law:
• Gift cards are non-refundable and cannot be exchanged for cash.
• Promotional discount codes have no cash value.
• Promotional offers cannot usually be combined unless expressly stated.
• We reserve the right to withdraw or amend promotional offers at any time.
Return Process
To request a return, please contact us by email at hello@themodernhedonist.co.uk within the applicable return period.
Please include:
• Your order number
• Your full name
• The reason for your return
• Photographs where the item is damaged or faulty
Once your request has been reviewed, we will provide instructions explaining how and where to return your item.
Unless an item is faulty, incorrect or damaged on arrival, customers are responsible for the cost of returning unwanted items to us.
We recommend using a tracked postal service, as we cannot accept responsibility for returned items lost during transit.
Refunds
Once we receive your returned item, we will inspect it and notify you by email that your return has been received.
If your return is approved, your refund will be processed to your original payment method within approximately 5–10 working days, although processing times may vary depending on your bank or payment provider. We always aim to refund you as soon as possible, however during busy periods please allow the full-time scale for your refund to be processed back to your account.
Original delivery charges are non-refundable unless the item is faulty, damaged, incorrect or we are otherwise required to refund these charges under applicable consumer law.
Nothing within this Return & Refund Policy affects your statutory rights under the Consumer Rights Act 2015.
Faulty or Damaged Goods
We only replace items if they are defective or damaged (does not include damage caused by misuse). If you need to exchange your item for the same product, please contact us at hello@themodernhedonist.co.uk.
To help us resolve the issue quickly, we may ask you to provide photographs or short videos showing the fault or damage.
Where a product is confirmed to be faulty, damaged or supplied incorrectly, we will offer an appropriate remedy in accordance with your statutory rights. This may include a repair, replacement, refund or exchange, depending on the circumstances.
Where appropriate, we will also reimburse any reasonable return postage costs.
Events & Experiences
Where bookings are made for workshops, events or experiences organised by The Modern Hedonist, separate booking and cancellation terms may apply.
These terms will be made available at the time of booking and will take precedence over this Return & Refund Policy where applicable.
Late or Missing Refunds
If you haven't received your refund yet, first check your bank account again, then contact your credit card company or payment provider. It may take some time before your refund is officially posted. If you've done all of this and you still have not received your refund, please contact us at hello@themodernhedonist.co.uk
Contact Us
Contact Us
If you have any questions about this Return & Refund Policy or need assistance with a return, please contact us:
Email: hello@themodernhedonist.co.uk
Postal Address:
The Modern Hedonist
40 Saracen Road
Norwich
Norfolk
NR6 6PB
United Kingdom
We pride ourselves on offering friendly, personal customer service and will always do our best to resolve any concerns fairly and promptly.