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HELP & FAQs
GENERAL QUESTIONS
What is The Modern Hedonist's return policy?
Return & Refund Policy
Thank you so much for purchasing with us at The Modern Hedonist, we are glad you found us. We truly appreciate your business and want to ensure you're fully satisfied with your purchase. If, for any reason, you're not completely happy with your purchase, please review our return and refund policy below, Love Laura x
Return Conditions
To be eligible for a return, your item must be in the same condition as you received it, unused and in its original packaging. The order number and order confirmation email will be required as proof of purchase.
Original packaging – In one piece, free from imperfections. Tamper seals unbroken & in place.
Please note that the following items cannot be returned if:
Essential Oils – If the tamper seal has been broken, we unfortunately cannot accept a return for these items, as they will not be fit for resale. If you have any queries, please contact us on hello@themodernhedonist.co.uk.
Portable Diffuser – If the diffuser has been used in anyway or misuse of the machine is found. Unfortunately, we cannot accept a return under these circumstances, as the machine is then not fit for purpose. If you need assistance with your machine, please see our FAQs for help or contact us at hello@themodernhedonist.co.uk. Any issues you may be experiencing we are here to help; we want you to get the most out of your machine and be thoroughly happy with your purchase.
Return Process
To initiate a return, please email us at hello@themodernhedonist.co.uk We will provide you with instructions on how to process and where to send your return.
Please note: We’re a small business and unfortunately can’t cover return postage costs for unwanted items.
Refunds
Once we receive and inspect your returned item, we will send you an email to confirm its receipt and notify you about the approval process of your refund. We’re happy to offer a refund on unused items returned in their original packaging. Just let us know within 14 days of receiving your order and send the item back to us within 14 days.
If approved, your refund will be processed, and a credit will be applied to your original payment method within 5 to 10 working days. We always aim to refund you as soon as possible, however during busy periods please allow the full-time scale for your refund to be processed back to your account.
Faulty or Damaged Goods
We only replace items if they are defective or damaged (does not include damage caused by misuse). If you need to exchange your item for the same product, please contact us at hello@themodernhedonist.co.uk. Please do so by sending a photo. We’ll arrange a replacement or refund straight away and cover any return postage where needed.
Late or Missing Refunds
If you haven't received your refund yet, first check your bank account again, then contact your credit card company or payment provider. It may take some time before your refund is officially posted. If you've done all of this and you still have not received your refund, please contact us at hello@themodernhedonist.co.uk
Contact Us
If you have any questions about our return & refund policy, please contact us at hello@themodernhedonist.co.uk We value you, and want to ensure that the return process is convenient and efficient for you. If you have any further questions or need assistance with your return, please don't hesitate to reach out to us. We're here to help and to make your experience exceptional from beginning to end.
When will I receive my order?
Items are usually shipped within 1 -2 working days. We are a small business so occasionally during busy periods it may take us a little longer to get your order dispatched.
Next Day UK Delivery - for orders placed before 10am, you can expect your order to be delivered the next working day . Orders placed after 10am will be dispatched the next working day. Orders placed on a Friday will be dispatched the following Monday. Next day deliveries are tracked and delivered by APC. (Please allow a little longer during seasonal periods)
Whilst we cannot be held responsible for any delays to your order once the goods have left our premises, we will help you to trace your parcel wherever possible. We observe English Bank Holidays therefore orders may take longer to be dispatched.
What delivery options do you offer?
Shipping will be
calculated at the checkout, but for a general guide for postage costs, please
see below.
APC NEXT DAY - Small parcel - £7.99
APC NEXT DAY - Medium parcel - £9.99
*Essential oil subscription orders receive complimentary free delivery
alongside subscription discounts.
Free Postage and Packaging for all UK mainland orders over £100.00
Next day delivery: Next day delivery is based on the next working day. Order by
10AM for next working day delivery, after 10am orders will be the following working
day. Example: Order at 12PM on a Tuesday, Orders will therefore arrive on
Thursday.
Please note: We’re a small business and unfortunately can’t cover return
postage costs for unwanted items.
Do you ship internationally?
By request we can organise international shipping, please email hello@themodernhedonist.co.uk with the goods you require & the postal address for a quotation.
Our standard shipping (website orders) at this time unfortunately does not ship to Guernsey, Ireland, Northern Ireland or internationally.
We are working hard to change this, please sign up to our newsletter for shipping updates.
How can I track my order?
All orders placed are sent with APC tracked services. When your order is dispatched, you will receive a notification with a tracking number so you can follow your order's journey to your door.
Do you offer wholesale or retail opportunities?
Yes absolutely - we are always on the look out for partner brands that match our ethos to carry our collection. If you're interested in discussing wholesale options and/or retail opportunities, please email us directly...
DIFFUSER QUESTIONS
How do I charge my diffuser?
Connect the included USB-C cable to your diffuser, then plug it into any standard USB power source – ie. laptop, wall adapter, or car charger.
For safety and best performance, always use a certified charger from a reputable manufacturer.
A full charge will take approx. 2-3 hours. When charging, the power button will flash, When fully-charged, the power button will turn off.
How do I remove the orifice reducer from my essential oil bottle?
The orifice reducer is the small, clear insert inside the bottle opening. Pop this up by gently pushing the sides upwards and then take it out. Alternatively, use our essential oil tool for easy removal.
How do you attach the oil bottle into the diffuser?
1. Release the nozzle and empty hold bottle from the diffuser by pushing it from the underside and through the top.
2. Remove the bottle by unscrewing it from the nozzle.
3. Replace the empty hold bottle with your chosen essential oil blend bottle and screw it into the nozzle. Suitable for both 10ml & 20ml bottles. Ensure the bottle remains upright at all times.
4. Ensure arrow symbols line up when inserting the nozzle back into the machine.
Note: When not in use, always ensure the empty hold bottle is reattached so that it can be pushed out and replaced at ease.
What is the empty hold bottle for?
The hold bottle is for travelling and when the machine is not in use. The nozzle can be fiddly to remove without the bottle in place and so it's recommended to always replace your oil bottle with the hold bottle to make it easy to insert the next time you need a moment of calm and clarity.
If you do not intend to use your diffuser for an extended period, then the hold bottle is to be used. Simply remove your essential oil bottle and re-insert the orifice reducer and lid, this keeps the essential oil fresh for your next use.
I haven’t inserted the hold bottle and now I can’t get the diffuser nozzle out, what do I do?
We recommend always inserting the hold bottle when an oil isn’t in use for easy nozzle removing. However, we appreciate this can happen - use a non-offensive item, long enough to gently pop the nozzle out from the underside.
Please remember this is to be done gently and not regularly, we strongly recommend using the hold bottle for easy removal in future.
Can I use any oils with my diffuser?
The Modern Hedonist waterless diffuser is designed specifically for 100% pure essential oils that are free from impurities. We recommend using 100% pure essential oils only.
Never use with water, any other types of oils, essences, or synthetic fragrances which can result in permanent damage to your diffuser.
Can I travel with my diffuser?
Yes! Your diffuser is the perfect travel companion for all sorts of trips - portable, waterless and convenient for on the go.
To prevent any leakage and damage to your machine when travelling, please ensure you remove your oil blend from the machine and replace the bottle with the empty holding bottle whilst in transit.
As with all electronic and liquid items, please check any luggage restrictions that may apply when travelling for safety reasons.
How do I clean my diffuser?
You should clean your diffuser every 1-2 months depending on usage.
To clean: Remove the nozzle, Fill the empty hold bottle with approx. 10ml of rubbing alcohol and run for 30 mins - 1 hour. Clean the nozzle with a cloth. Always keep your diffuser clean and dry, avoid leaving stagnant oil inside the bottle for prolonged periods of time.
Please see our blog post here for a step-by-step video on how to clean your diffuser efficiently.
My diffuser is misting differently compared to normal, is it okay?
Due to the cold-mist technology used in The Modern Hedonist diffuser, there are different factors that can affect how the misting appears, such as: air currents, temperature and humidity.
This is a natural occurrence and does not impede on the scent or quality of the product being released into the air. It isn't a fault, it's simply clever technology making an adjustment to the environment it's in.
My diffuser is leaking essential oil, what should I do?
The likely cause is the machine has been turned over or tilted. Remember to keep your diffuser upright at all times when carrying oil to avoid spillage and damage.
To fix and clean...
- Ensure the diffuser is switched off.
- Remove the nozzle and essential oil bottle.
- Re-insert the orifice reducer and lid to keep the essential oil fresh.
- Clean the machine with rubbing alcohol.
- Use a lightly saturated cotton bud and clean the internal part of the nozzle (around the tube insert).
- Re-insert the hold bottle and follow the manual guide for cleaning details or see our video guide here.
Why won't my diffuser turn on?
Make sure the touch pad is clean and dry, ensure the oil is placed in the machine correctly and the arrow symbols at the top match up, consult the manual for further details or contact us.
My diffuser isn't charging, what should I do?
Please contact hello@themodernhedonist.co.uk for support.
Does my diffuser have a manufacturer's warranty?
Yes, purchases of our Waterless Portable Diffuser include a 12-month manufacturer warranty.
To register your diffuser, email us quoting your full name and order number at hello@themodernhedonist.co.uk.
We want to offer our Modern Hedonists peace-of-mind-purchasing by offering a 12-month warranty for our portable diffuser.
If your product arrives faulty or develops a fault under normal use, you may be entitled to a refund, repair, or replacement.
If you are experiencing issues with your machine outside of the 12-month warranty period, please see our FAQs or contact us. The warranty period may have ended, but our unwavering customer care hasn’t, we will always try to assist you where & if possible.
What’s Covered
- A full refund will be issued for the receipt of faulty goods; this will be submitted once the goods have been accepted back to us and the inspection period has been carried out. This is usually within 30 calendar days.
- A repair or replacement if the product develops a fault within 12 months, unless we can prove the issue was caused by misuse.
Faults covered include:
- Manufacturing defects
- Operational issues that arise during normal, intended use, such as:
- A diffuser that won’t turn on
- A misting function that fails
- Electronics that stop working without damage or misuse
What’s Not Covered:
The following are not considered faults under this policy:
- Damage caused by accidents (e.g., dropping, mishandling etc.)
- Use of incompatible oils or cleaning products
- Failure to follow care or usage instructions
- Cosmetic wear and tear from regular use
Naturally we know accidents happen, so for any help or assistance in the event an issue arises which your guarantee doesn’t cover, we are here to help, drop us an email at hello@themodernhedonist.co.uk.
How to Make a Claim:
If you believe your product is faulty:
Email us at hello@themodernhedonist.co.uk within 30 days (or up to 6 months for repair or replacement)
Include your order number, a description of the issue, and photos or video evidence of the fault, we’ll assess your claim and offer either a refund, repair, or replacement, depending on the nature of the fault.
If a fault is found and your claim is approved, we will cover return shipping costs and arrange for the appropriate remedy in line with your statutory rights.
Please Note:
The warranty rests with the original selling authorised retailer. Any product purchased second hand, or not from an authorised retailer, does not have a warranty.
OIL BLEND QUESTIONS
What actually are pure essential oils? Are they safe?
Pure essential oils are highly concentrated plant extracts made by distilling or cold-pressing plant material to capture the plants' natural aromatic compounds.
The key to a pure essential oil is nothing added, nothing removed.
Although essential oils are natural, natural doesn’t always mean risk-free, their safety depends on how they are used...
Safe practices would be diffusion within a reputable product or machine, or to dilute the oil for use.
Always patch test, testing on a small area to check for reactions.
Are there any precautions I should be aware of?
- FOR EXTERNAL USE ONLY
- Do not apply undiluted to skin.
- Avoid use during pregnancy.
- Keep away from children.
- Store in a cool, dry place.
- Please perform a patch if using for other purposes than our Modern Hedonist diffuser.
- Keep away from eyes.
This natural product cannot be guaranteed free from traces of nuts or other allergens. Due to the nature of this product, there may be variances in colour and scent between batches. We are constantly improving our products and so, on occasion, the product you receive may differ slightly in appearance from images displayed on our website.
The above information is provided in good faith and the given benefits of this essential oil are obtained from characteristics with which it is commonly associated. This information is not based on facts and the benefits of the product may vary between individuals. If unsure, then we advise you to seek professional advice.
Where are the essential oil blends sourced from?
Globally sourced and bottled in the UK. Blends are designed by us!
How do I travel with my essential oils?
Always insert the orifice reducer back into the bottle and pop the lid back on. This will keep your oil fresh and reduce the risk of leaks and inevitably the stress of cleaning up afterwards!
Can I use the oil blends or diffuser while pregnant?
No, we strongly recommend against using our AM or PM concept oil blends, either on their own or through the diffuser.
Although certain types of aromatherapies are deemed safe during pregnancy, our products are NOT due to their concentration.
Please avoid use during pregnancy. Always consult a healthcare or medical professional for individualised advice.
Can I use the oil blends or diffuser while breast-feeding?
We are not aware of any issues related to diffusing our oils in regard to breast feeding, however, we strongly recommend seeking medical advice prior to use, and never use the oil blends or diffuser around or on children.
Always consult a healthcare or medical professional for individualised advice.
Can I use the oil blends or diffuser around children or pets?
We strongly recommend against diffusing or using our products around or on children. The same principle applies to animals.
Are The Modern Hedonist's AM to PM concept oil blends only suitable for the diffuser?
No! Our oils are totally multifunctional and save us in many ways throughout the chaos of life!
Not only do they work with our portable diffuser, they are also suitable for oil dilution, oil burners, baths and massage, see our how-to guide in our blog here for information and ideas.
Can I find out more about the ingredients, legalities and safety of each blend?
Sure! Get in touch to make an inquiry request for our safety data sheets. hello@themodernhedonist.co.uk.
Are the oils multi use or just for the diffuser?
They are multi use! feel free to add a few drops to your bath or a carrier oil of your choice. See individual bottle's for recommended drops.
AROMATHERAPY BENEFITS & ESSENTIAL OIL QUESTIONS
What is aromatherapy and why is it beneficial for everyday life?
Aromatherapy is the use of pure essential oils extracted from plants to support wellbeing, mood and daily balance. When inhaled through a diffuser or applied in diluted form, aromatic plant compounds interact with the brain’s limbic system, the area responsible for emotions, memory and stress responses.
In everyday life, aromatherapy can help support better sleep, improve focus, ease feelings of anxiety and encourage a greater sense of calm throughout the day.
At The Modern Hedonist, our carefully formulated essential oil blends are designed to make aromatherapy simple and effective. Each of our oils is blended to support specific moments of the day, helping you build a consistent wellness ritual from morning through to night.
What is The Modern Hedonist AM to PM Method?
The AM to PM Method is The Modern Hedonist’s signature approach to aromatherapy. Rather than using one scent all day, our oil blends are designed to support the natural rhythm of your body from morning energy through to evening relaxation.
Morning aromatherapy oils can help stimulate motivation, focus and mental clarity, while evening blends are crafted to encourage calm, relaxation and restful sleep.
By using The Modern Hedonist oils throughout the day, the AM to PM Method allows aromatherapy to work with your body’s natural cycles, helping you stay energised when you need it most and unwind when it’s time to rest.
How does aromatherapy help improve sleep?
Certain essential oils are widely used in aromatherapy to promote relaxation and support healthy sleep routines. When diffused before bedtime, calming plant oils can help create a peaceful environment that signals to the brain that it’s time to unwind.
The Modern Hedonist evening oil blends are specifically designed to support nighttime rituals. When used in a diffuser as part of your evening routine, our calming aromatherapy oils help create a soothing atmosphere that encourages relaxation and deeper rest.
Incorporating aromatherapy into your nightly routine can help transform your bedroom into a sanctuary for sleep.
Can aromatherapy help with anxiety and stress?
Aromatherapy is commonly used to support emotional balance and relaxation during times of stress. Certain essential oils are known for their calming aromatic properties, which can help create a comforting environment and encourage a sense of calm.
The Modern Hedonist oils are blended with wellbeing in mind, helping you introduce moments of calm throughout your day. Whether diffused in the home, workspace or evening environment, our aromatherapy blends can help create a grounding sensory experience during stressful moments.
Using aromatherapy regularly can support a mindful routine that prioritises relaxation and emotional wellbeing.
How can aromatherapy support motivation and productivity?
Fragrance has a powerful connection to the brain areas responsible for alertness, memory and focus. Uplifting aromatherapy oils can help create an energising environment that supports motivation and productivity throughout the day.
The Modern Hedonist morning oil blends are designed to complement your daily routine, helping you begin the day feeling focused and inspired. When used in a diffuser during work, study or creative activities, our oils help establish an atmosphere that supports productivity and mental engagement.
By incorporating aromatherapy into your workspace, scent becomes part of your daily motivation ritual.
Does aromatherapy improve focus and mental clarity?
Certain essential oils are frequently used in aromatherapy to support concentration and clear thinking. When diffused in a workspace, these scents can help create a refreshing atmosphere that supports attention and mental clarity.
The Modern Hedonist oils are carefully blended to enhance moments where focus matters most. Whether you are working, studying or planning your day, diffusing our aromatherapy blends can help create a fresh, uplifting environment that supports clarity of mind.
Many people incorporate aromatherapy into their daily routine to help maintain a productive and focused mindset.
Can aromatherapy help create calm during busy days?
Modern life can be fast-paced and overwhelming, which is why small moments of calm are so valuable. Aromatherapy provides an easy way to introduce soothing sensory experiences into your daily routine.
The Modern Hedonist oils are designed to help transform everyday spaces into calming environments. Whether used in a diffuser while working, relaxing at home or preparing for sleep, our aromatherapy blends help encourage a sense of balance and tranquillity throughout the day.
Regular aromatherapy rituals can help create a consistent feeling of calm even during busy schedules.
What are the best essential oils for sleep?
Many essential oils are widely used in aromatherapy to support relaxation and a restful nighttime routine. Oils with naturally calming aromas are often diffused in the evening to help create a peaceful sleep environment.
At The Modern Hedonist, our evening aromatherapy oil blends are crafted to support winding down at the end of the day. Using our oils in a diffuser before bedtime can help create a relaxing atmosphere that signals to the body and mind that it is time to rest.
As part of The Modern Hedonist AM to PM Method, our nighttime blends are designed specifically to complement your evening routine and support a calming transition into sleep.
How do you use essential oils in a diffuser?
Using essential oils in a diffuser is one of the simplest and most effective ways to experience the benefits of aromatherapy. A diffuser disperses nano particles of essential oil into the air, allowing you to inhale the 100% of the natural plant aromas.
To use a diffuser:
Unscrew the essential oil bottle, and remove the orifice reducer.- Pop out the centre section of your diffuser, remove the hold bottle and simply screw your essential oil in.
Turn on the diffuser and allow the scent to gently fill the room
The Modern Hedonist oils are designed specifically to work beautifully in diffusers, helping to transform your home or workspace into an uplifting aromatherapy environment.
Our blends are formulated to support different moments of the day, making it easy to incorporate aromatherapy into your daily routine.
What essential oils help with focus and concentration?
Certain essential oils are often used in aromatherapy to create a fresh, stimulating environment that encourages focus and mental clarity. Bright and uplifting aromas are commonly diffused while working, studying or completing creative tasks.
The Modern Hedonist morning oil blends are carefully designed to complement productive moments of the day. When used in a diffuser during work or study, our oils help create an energising atmosphere that supports concentration and motivation.
As part of The Modern Hedonist AM to PM Method, our daytime blends are crafted to help you feel alert, focused and ready for the day ahead.
How often should you use aromatherapy oils?
Aromatherapy can easily become part of your daily wellness routine. Many people use essential oils throughout the day to support different moods, environments and activities.
The Modern Hedonist oils are designed to work with your natural daily rhythm. Our AM to PM Method encourages using energising blends during the morning and daytime, followed by calming blends in the evening.
By incorporating aromatherapy oils into both the start and end of your day, you can create a consistent routine that supports wellbeing, focus and relaxation.
We advise the use of our essential oils to be diffused for fifteen minutes in every one hour, This is considered good practice for 100% diffusion to ensure the most benefit from your aromatherapy blends.
Why do scents affect mood and emotions?
The sense of smell is closely connected to the limbic system, the area of the brain responsible for memory, emotion and mood. This is why certain scents can quickly influence how we feel.
Aromatherapy uses this natural connection between scent and emotion to support wellbeing. When essential oils are diffused, their aromatic compounds are inhaled and processed by the brain, helping to create emotional and environmental cues.
The Modern Hedonist oils are blended with this sensory connection in mind, helping you shape the atmosphere of your home or workspace through carefully crafted aromatherapy blends.
What are the benefits of diffusing essential oils at home?
Diffusing essential oils is a popular way to bring the benefits of aromatherapy into your everyday environment. When essential oils are dispersed into the air, they create a natural fragrance that can transform the atmosphere of a room.
Many people use aromatherapy diffusers to support relaxation, focus, motivation or calm throughout the day.
The Modern Hedonist oils are designed to enhance these moments, allowing you to create uplifting morning rituals and calming evening routines using our signature blends.
By incorporating diffused aromatherapy oils into your daily routine, your home can become a space that supports both productivity and relaxation.
AM to PM ESSENTIAL OIL SETS
AM to PM ESSENTIAL OIL SETS
Scent Menu
Scent Menu